We know how frustrating this can be and always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is missing, damaged or incorrectly received please submit a return request online at no cost to you. (Damaged, defective, or incorrect items must be reported within 1 day of receiving. If such items are not reported in a timely fashion, we will not be able to accept the return. If you have questions please email us at sales@hastamuerte.com for assistance.)